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  • Using Feedback as a Tool

    As a project manager it is important to be able to give and receive feedback effectively. Feedback is best given on a one to one basis soon after the event that triggers its need. Here are some tips that can help:

    Giving Feedback

    • Feedback is always more powerful when asked for.
    • Think about when and where you give feedback.
    • Think carefully about what you want to say and how to say it.
    • Feedback is as much about stating the positives as it is about stating the negatives.
    • Be specific about the behaviours you are commenting on.
    • Take responsibility for your feedback; say "I feel," "I noticed."
    • Make your comments clearly and don't get emotional.
    • Use analogies and examples to illustrate your points.
    • Be aware of the other person's body language.
    • Allow an opportunity for discussion and actively listen.
    • Make sure you understand whether the feedback has been accepted or rejected.
    • Look together for a solution or for a way of making things better.

    Receiving Feedback

    • Don't be afraid to ask for feedback.
    • Listen carefully to the feedback.
    • Don't leap to your own defence.
    • Check your understanding and ask questions to clarify any grey areas.
    • Ask for specific examples of good and bad behaviours.
    • Allow yourself time to take in the feedback.
    • Say which points you agree with and those you don't and why.
    • Look together for a solution or for a way of making things better.
    • Thank the other person for their time and effort in giving you the feedback.

    Feedback is a powerful tool often under utilised. It can be used to motivate people, help with a persons development, uncover risks and issues and solve problems. Frequent, honest and relevant feedback helps to foster an environment of open communications. Start now, there's no time like the present.

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  • 原文地址:https://www.cnblogs.com/RR-ghost/p/4211882.html
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