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  • oracle 03-21 使用Oracle支持补丁

    Working with Oracle Support

    ObjectivesAfter completing this lesson, you should be able to:
    Work with My Oracle Support
    Search My Oracle Support
    Log service requests (SRs)
    Manage patches
    -Apply a patch
    -Stage a patch
    Use the Enterprise Manager Cloud Control Support Workbench

    目标完成本课程后,您应该能够:

    使用我的Oracle支持

    搜索我的Oracle支持

    记录服务请求(SRs)

    管理修补程序

    -应用修补程序

    -准备修补程序

    使用Enterprise Manager云控制支持工作台

    Working with Oracle Support
    Oracle Support Services (OSS) provides 24*7 solution support.
    Support is delivered in the following ways:
    -My Oracle Support website
    -Telephone
    -Oracle Direct Connect (ODC) remote diagnostic tool
    The Customer Support Identifier (CSI) number is used to track the software and support that are licensed to each customer.

    使用Oracle支持

    Oracle支持服务(OSS)提供全天候解决方案支持。

    支持通过以下方式提供:

    -我的Oracle支持网站

    -电话

    -Oracle直接连接(ODC)远程诊断工具

    客户支持标识符(CSI)编号用于跟踪授权给每个客户的软件和支持。

     Using My Oracle Support

    Researching an Issue
    To research an issue on My Oracle Support, perform the following steps:
    Perform a keyword search.
    Review the documentation.
    Use the self-service toolkits.
    Use the automated diagnostic tests and business flows.
    Search for applicable patches.
    Log a service request (SR).

    研究一个问题

    要研究有关My Oracle支持的问题,请执行以下步骤:

    执行关键字搜索。

    查看文档。

    使用自助工具包。

    使用自动诊断测试和业务流。

    搜索适用的修补程序。

    记录服务请求(SR)。

    Logging Service Requests
    Log an SR by clicking the Service Request tab on the My Oracle Support home page.
    My Oracle Support performs searches based on the CSI number and SR profile.
    Provide the following information when logging an SR:
    Explanation of the issue, including error messages
    Steps taken to troubleshoot the issue
    Software version
    Steps required to reproduce the problem
    Business impact of the issue

    记录服务请求

    通过单击My Oracle支持主页上的Service Request选项卡记录SR。

    My Oracle支持人员根据CSI编号和SR配置文件执行搜索。

    记录SR时提供以下信息:

    问题说明,包括错误消息

    为解决问题而采取的步骤

    软件版本

    重现问题所需的步骤

    问题的业务影响

    Accessing My Oracle Support Community   访问我的Oracle支持社区

    Managing Patches
    Kinds of patches
    Interim patches
    For specific issues
    No regression testing
    Security Patch Updates (SPUs)
    Critical security issues
    Regression testing
    Does not advance version number
    Patch Set Updates (PSUs)
    Patch releases

    管理修补程序

    各种补丁

    临时修补程序

    针对具体问题

    无回归测试

    安全修补程序更新(SPU)

    关键安全问题

    回归检验

    不提前版本号

    修补程序集更新(PSU)

    补丁发布

    Applying a Patch Release
    Patch releases are fully tested product fixes that:
    Affect only the software residing in your Oracle home on installation
    Contain individual bug fixes
    Carry version numbers
    To apply a patch:
    Determine your Oracle software environment.
    Set your My Oracle Support login credentials.
    Stage the patch release.

    应用修补程序版本

    修补程序版本是经过充分测试的产品修补程序,它:

    安装时只影响驻留在Oracle home中的软件

    包含单个错误修复

    携带版本号

    要应用修补程序:

    确定您的Oracle软件环境。

    设置您的My Oracle支持登录凭据。

    准备补丁发布。

    Enterprise Manager Cloud Control: My Oracle Support Integration
    Enterprise Manager Cloud Control automatically alerts users to new critical patches.
    The Enterprise Manager Cloud Control patch wizard can be used to select an interim patch.
    You can review the patch’s README file from within Enterprise Manager Cloud Control.
    You can download the selected patches from My Oracle Support into the Enterprise Manager Cloud Control patch cache.

    Enterprise Manager云控制: My Oracle支持集成

    Enterprise Manager云控制会自动提醒用户新的关键修补程序。

    Enterprise Manager云控制修补程序向导可用于选择临时修补程序。

    您可以从Enterprise Manager云控制中查看修补程序的自述文件。

    您可以将选定的修补程序从My Oracle Support下载到Enterprise Manager云控制修补程序缓存中。

    Using the Patch Advisor   使用Patch Advisor

    Online Patching: Overview
    For a bug fix or diagnostic patch on a running Oracle instance, online patching provides the ability to do the following:
    Install
    Enable
    Disable

    联机修补:概述

    对于正在运行的Oracle实例上的错误修复或诊断修补程序,联机修补程序提供以下功能:

    安装

    启用

    禁用

    Installing an Online Patch
    Applying an online patch does not require instance shutdown, relinking of the Oracle binary, or instance restart.
    OPatch can be used to install or uninstall an online patch.
    OPatch detects conflicts between two online patches, as well as between an online patch and a conventional patch.
    To determine if a patch is an online patch:
    opatch query -is_online_patch <patch location>
    OR
    opatch query <patch location> -all

    安装联机修补程序

    应用联机修补程序不需要关闭实例、重新链接Oracle二进制文件或重新启动实例。

    OPatch可用于安装或卸载联机修补程序。

    OPatch检测两个在线补丁之间的冲突,以及在线补丁和传统补丁之间的冲突。

    要确定修补程序是否为联机修补程序:

    Benefits of Online Patching
    No down time and no interruption of business
    Extremely fast installation and uninstallation times
    Integration with OPatch:
    -Conflict detection
    -Listed in patch inventory
    -Works in RAC environment
    Persistence across instance shutdown and startup

    在线修补的好处

    无停机时间,无业务中断

    安装和卸载速度极快

    与OPatch集成:

    -冲突检测

    -在补丁程序清单中列出

    -在RAC环境下工作

    跨实例关闭和启动的持久性

    Conventional Patching and Online Patching   传统补丁和在线补丁

    Online Patching Considerations
    Some extra memory is consumed.
    Exact amount depends on the size of the patch and number of concurrently running Oracle processes
    Minimum amount of memory: Approximately one OS page per running Oracle process
    There may be a small delay (a few seconds) before every Oracle process installs or uninstalls an online patch.
    Not all bug fixes and diagnostic patches are available as an online patch.
    Use online patches in situations when down time is not feasible.
    When down time is possible, you should install all relevant bug fixes as conventional patches.

    在线修补注意事项

    消耗了一些额外的内存。

    确切的数量取决于修补程序的大小和并发运行的Oracle进程的数量

    最小内存量:每个运行的Oracle进程大约有一个操作系统页面

    在每个Oracle进程安装或卸载联机修补程序之前,可能会有一个小延迟(几秒钟)。

    并不是所有的错误修复和诊断补丁都是在线补丁。

    在停机时间不可行的情况下使用在线补丁。

    当可能出现故障时,您应该将所有相关的错误修复作为常规补丁安装。

    Quiz
    Which of the following statements are true about online patches?
    a.They can be installed by using OPatch.
    b.They require down time to apply.
    c.They persist across instance startup and shutdown.
    d.They do not require down time to remove.

    测验

    关于在线补丁,以下哪一项是正确的?

    a、 可以使用OPatch进行安装。

    b、 他们需要休息时间来申请。

    c、 它们在实例启动和关闭过程中一直存在。

    d、 它们不需要停机时间来拆卸。

    Using the Support Workbench  使用支持工作台

    Accessing the Support Workbench  访问支持工作台

     

    SummaryIn this lesson, you should have learned how to:
    Use the Support Workbench
    Work with Oracle Support
    Search My Oracle Support
    Log service requests
    Manage patches
    Apply a patch release
    Stage a patch release

    总结在本课中,您应该学习如何:

    使用支持工作台

    使用Oracle支持

    搜索我的Oracle支持

    记录服务请求

    管理修补程序

    应用修补程序版本

    发布修补程序

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  • 原文地址:https://www.cnblogs.com/cloud7777/p/13246954.html
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