本人经过跟VMWare 支持的多方努力，问题终于得到解决，方案如下：
* Stop the agent Windows service.
* Make sure all the agent processes are down - wrapper and Java processes.
* Verify that the the path %SystemRoot%TEMP exist in themachine.
* If it exists, remove the file:%SystemRoot%TEMPagent.encrypt.lock
* Open%AGENT_INSTALL_HOME%undlesagent-5.0.0inhq-agent.bat (%AGENT_INSTALL_HOME%is probably C:hyperichyperic-hqee-agent-5.0.0)
** Search for the following text:
set CLIENT_CMD="%HQ_JAVA_HOME%injava"
** And replace it with the text:
set CLIENT_CMD="%HQ_JAVA_HOME%injava"-Djava.io.tmpdir="%SystemRoot%TEMP"
** The rest of the line should stay as is.
* Open%AGENT_INSTALL_HOME%undlesagent-5.0.0confwrapper.conf(%AGENT_INSTALL_HOME% is probably C:hyperichyperic-hqee-agent-5.0.0)
** Look for the wrapper.java.additional propertiessection.
** Add the following new line at the end of the section.Don't forget to replace the XXX with the correct number.
wrapper.java.additional.XXX=-Djava.io.tmpdir=%SystemRoot%TEMP
* Start the agent in the usual way.