jtapi

import javax.telephony.JtapiPeer;
import javax.telephony.JtapiPeerFactory;
import javax.telephony.Provider;

import javax.telephony.callcenter.ACDAddress;
import javax.telephony.callcenter.Agent;

JtapiPeer jtapiPeer = null;

jtapiPeer = JtapiPeerFactory.getJtapiPeer("com.avaya.jtapi.tsapi.TsapiPeer");

String Link="AVAYA#AVAYA_ECS#CSTA#name;loginID=;passwd="

Provider tempProvider= jtapiPeer.getProvider(myArgs);

if (tempProvider instanceof ECSV5Provider) {myProvider = (ECSV5Provider) tempProvider;

// 3.add the observer to the provider

myProvider.addObserver(this);

myAddress = (ECSAddress) myProvider.getAddress(extensionNo);

myTerminal = (ECSV5TerminalEx) myProvider.getTerminal(extensionNo);

myACDAddress = (ACDAddress) myProvider.getAddress(groupNo);

myAgent = myTerminal.addAgent(myAddress, myACDAddress,Agent.NOT_READY, agentId, "");

myAgent.setState(Agent.NOT_READY);

myACDAddress = myAgent.getACDAddress();

myTerminal.addCallObserver(this);

// logout when add call observer failed.

myTerminal.removeAgent(myAgent, 1);

// 4. 由Provider对象建立 call 对象

myCall = (ECSV5Call) myProvider.createCall();

// 5. call 对象创建连接

myCall.connect(myTerminal, myAddress, destNo, false, utui);

//6. get call UCID

this.ucid = myCall.getUCID();