现象:
SEP11的系统栏图标消失,尝试启动时提示0x8007042c错误,一下服务无法启动
Symantec Management Client(提示无法启动)
System Event Notification Service(提示服务已删除,实际是存在的)
解决过程:
1.尝试卸载并重新安装SEP11,无效,现象依旧。
2.通过google,追溯到了System Event Notification Service无法启动的解决办法是在安全模式下运行netsh windsock reset catalog,尝试后无效。
3.修复LSP的方法也是无效的。
4.继续搜索,找到了问题的根源是EventSystem(COM+ Event System)服务,查看服务管理器发现这个服务竟然不存在,网上有朋友提供了修复这个问题的方法,导入相关的注册表信息,尝试导入并重启后一切恢复正常。
分析原因:
机器早些天曾感染U盘病毒,最近则经常收到局域网内“检测到 [SID: 20386] MS RPCSS Attack”的提示。某种原因导致EventSystem服务被删除,依赖它的相关服务无法正常启动,通过导入注册表信息恢复后问题。
附恢复EventSystem服务的注册表信息(保存为reg文件,导入即可):
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EventSystem] "DisplayName"="@comres.dll,-2450" "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\ 74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\ 00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\ 6b,00,20,00,4c,00,6f,00,63,00,61,00,6c,00,53,00,65,00,72,00,76,00,69,00,63,\ 00,65,00,00,00 "Description"="@comres.dll,-2451" "ObjectName"="NT AUTHORITY\\LocalService" "ErrorControl"=dword:00000001 "Start"=dword:00000002 "Type"=dword:00000020 "DependOnService"=hex(7):72,00,70,00,63,00,73,00,73,00,00,00,00,00 "ServiceSidType"=dword:00000001 "RequiredPrivileges"=hex(7):53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,\ 00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\ 67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\ 00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\ 00,00,00,00 "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\ 00,01,00,00,00,e8,03,00,00,01,00,00,00,88,13,00,00,00,00,00,00,00,00,00,00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EventSystem\Parameters] "ServiceDll"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,\ 00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\ 65,00,73,00,2e,00,64,00,6c,00,6c,00,00,00 "ServiceDllUnLoadOnStop"=dword:00000001
验证环境:Windows7 U 32位简体中文版
解决方法来源,可参考:http://fpangchina.blog.163.com/blog/static/2680084720106494954529/