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  • SAP Cloud for Customer 标准培训课程

    经常有朋友在我的SAP技术交流群或者我的公众号汪子熙给我留言,询问一个ABAP开发人员如果想学习SAP Cloud for Customer,应该从哪些方面入手。

    这里把SAP官方的和SAP Cloud for Customer相关的培训课程全部罗列如下,供大家参考。每门课程涉及到的知识,实际上在https://help.sap.com 上都能够查看,并且能以PDF的方式下载到本地。

    网站:https://training.sap.com/

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    C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)

    课程内容

    • Introduction to SAP Cloud for Customer

    • Articulating the Functional Capabilities of SAP Cloud for Customer

    • Starting the Project

    • Preparing for the Implementation Project

    • Describing Fine Tuning

    • Describing Q-Gates

    • Account and Contact Management

    • Understanding the Basic Functions of Account and Contact Management

    • Products and Price Lists

    • Understanding Products and Price List Concepts in SAP Sales Cloud

    • Organizational Structure

    • Explaining the Role of an Organizational Structure in the Solution

    • Territory Management

    • Defining Complex Territory Hierarchy Structures

    • User and Role Management

    • Maintaining Employees and Explain What a Business User Is

    • Data Migration

    • Guiding Your Customer on Which Data Should Be Migrated

    • Integration

    • Describing Integration Scenarios with CRM and ECC

    • Describing Integration with FSM

    • Describing Integration with Microsoft Outlook

    • Describing the Benefits of Integration with Social Media

    • Notifications, Workflow, and Approvals

    • Setting Up an Approval Process for Opportunities

    • Personalization and Extensibility

    • Describing How to Use Personalization and Adaptation

    • Analytics Framework

    • Exploring the Standard Reports and Create or Modify Views for Those Reports

    • Mobile

    • Describing the Different Mobile Access Options

    • Solution Walkthrough

    • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough

    • Preparing for Go-Live

    • Describing the Necessary Go-Live Activities

    课程介绍

    • This course will prepare you to:

    • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business

    • Create an organization structure enabling customers to use the solution to meet the needs of the business

    • Migrate data into the application and troubleshoot migration issues

    • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer

    • Set up and configure the solution to manage business processes including sales, marketing, service and social

    • Describe the integration scenarios available with SAP Cloud for Customer

    • Adapt and extend the solution to meet customer-specific needs

    • Learn about the mobile features of SAP Cloud for Customer

    • Demonstrate the reporting capabilities of the system

    目标人群

    • Business Process Architect
    • Program / Project Manager
    • System Administrator

    C4H410 - SAP Sales Cloud (Previously known as C4C12)

    课程内容

    • Introduction to SAP Sales Cloud

    • Articulating the Functional Capabilities of SAP Sales Cloud

    • Lead Management

    • Articulating the Functional Capabilities of Lead Management

    • Opportunity Management

    • Articulating the Functional Capabilities of Opportunity Management

    • Quotation Management

    • Articulating the Functional Capabilities of Quotation Management

    • Order Management

    • Articulating the Functional Capabilities of Order Management

    • Activity Management

    • Articulating the Functional Capabilities of Activity Management

    • Visit Planning and Execution

    • Articulating the Functional Capabilities of Visit Management

    • Partner Channel Management

    • Articulating the Functional Capabilities of Partner Channel Management

    • Sales Planning and Forecasting

    • Articulating the Functional Capabilities of Sales Planning and Forecasting

    • Pricing

    • Obtaining an Overview of the Pricing Topic in SAP Sales Cloud

    • Account 360 and Sales Intelligence

    • Articulating the Functional Capabilities of Account 360 and Sales Intelligence

    课程介绍

    • This course will prepare you to:

    • Run an SAP Sales Cloud implementation project using SAP best practices

    • Translate customer business needs to best practice business scenarios in SAP Sales Cloud

    • Set up and configure the sales solution to manage business processes

    • Configure Lead Management to nurture Leads and convert them to Opportunities

    • Define Sales Methodology process to streamline Opportunity process

    • Configure Sales Quote and Order management functionalities with replications to connected SAP backend system

    • Configure functionalities which enables sales personal to plan and record customer visits and activities

    • Understand key features and functions of pricing in SAP Sales Cloud

    • Understand Partner Channel Management for collaborative selling

    • Configure Sales Target Planning to carry out top down sales planning

    • Describe the integration scenarios available with SAP Sales Cloud

    目标人群

    • Business Analyst
    • Business Process Architect
    • Business Process Owner / Team Lead / Power User
    • Enterprise Architect
    • Industry Specialist
    • Program / Project Manager
    • Solution Architect
    • System Administrator
    • Trainer
    • User

    C4H510 - SAP Service Cloud (Previously known as C4C14 )

    课程内容

    • Introduction to SAP Service Cloud

    • Describing the Functional Capabilities of SAP Service Cloud

    • Communication Channels

    • Explaining the Different Communication Channels that are Supported in SAP Service Cloud

    • Service Levels, Categories and Work Distribution

    • Explaining Service Levels, Categories and Work Distributions

    • Knowledge Base

    • Understanding Knowledge Base Functionality in Service Tickets

    • Registered Products and Installed Base

    • Explaining Registered Products and Installed Bases

    • Warranty Management

    • Explaining Warranty Management in Tickets

    • Maintenance Plans

    • Explaining Maintenance Plans in Tickets

    • Time Recording

    • Explaining the Role of Time Recording in Tickets

    • Contracts

    • Understanding Service Contracts in SAP Service Cloud

    • Templates and Reporting

    • Explaining Response Templates and Their Determination in Tickets

    • Case Management

    • Understanding Case Management in SAP Service Cloud

    • SAP Enterprise Resource Planning (ERP) Integration

    • Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP

    • SAP Service Cloud – SAP Commerce Cloud

    • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud

    课程介绍

    • This course will prepare you to:

    • This course will prepare you to:

    • Tanslate customer business needs to best practice business scenarios in SAP Service Cloud

    • set up and configure the solution to manage SAP Service Cloud business processes

    • Describe the integration scenarios available with SAP Service Cloud

    • Demonstrate SAP Service Cloud reporting capabilities

    • Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud

    • Explain the different communication channels that are supported in SAP Service Cloud

    • Explain and set up Service Levels, Categories and Work Distributions

    • Understand knowledge base functionality in Service Tickets

    • Explain and set up Registered Products and Installed Bases

    • Explain and set up Warranty Management and maintenance plan in Tickets

    • Explain and maintain the role of Resource Scheduler & Time Recording in Tickets

    • Understand Service Contracts in SAP Service Cloud

    • Configure and Explain Visit planning in tickets

    • Explain Response templates and its determination in Tickets

    • Explain SAP Cloud for Customer Work Ticket integration with ERP

    目标人群

    • Application Consultant
    • Business Analyst
    • Business Process Architect
    • Business Process Owner / Team Lead / Power User
    • Enterprise Architect
    • Industry Specialist
    • Program / Project Manager
    • Solution Architect
    • System Administrator
    • Trainer
    • User

    C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)

    课程内容

    • SAP Cloud Applications Studio: An Overview

    • Describing SAP Cloud Applications Studio

    • Explaining the System Environment

    • Explaining the System Architecture

    • Getting Started with SAP Cloud Applications Studio

    • Introduction to Scripting Languages

    • Introduction to Scripting Language for Business Object Definitions

    • Introduction to Scripting Language for Business Logic Implementations

    • Introduction to UI Designer

    • Explaining UI Designer

    • Extensibility

    • Creating Extension Fields

    • UI Designer – Embedded Component

    • Creating Embedded Component

    • Business Configuration

    • Explaining Business Configuration Basics and Architecture

    • Creatinga Business Configuration Set and View

    • Service Integration

    • Creating Service Integration

    • Configuring Data Workbench

    • Describing Web Service – Provisioning

    • Describing Web Service – Consumption

    • Debugging

    • Debugging

    • Analytics

    • Describing a Data Source

    • Notifications

    • Enabling Notification Rules

    • Mass Data Run

    • Creating a Mass Data Run

    • Approval Process

    • Describing the Approval Process

    • Translation

    • Translating a Business Object

    • Mashups

    • Describing Mashups

    • Lifecycle Management

    • Describing Lifecycle Management

    • Wrap Up

    • Wrapping Up the Course

    课程介绍

    • This course will prepare you to:

    • Generate new business objects

    • Create user interfaces for new business objects

    • Build fine-tuning activities related to the new business objects

    • Create extension fields on existing business objects

    • Adapt existing user interface to include extension fields

    • Integrate data via a web service and XML

    • Debug elements of your custom solution

    • Build a data source for a new business object and enhance a standard data source

    • Establish approval task(s) and enable notification rule(s) based on a new business object

    • Develop mashups

    • Create Reuse libraries

    • Create Process extension scenarios

    • Publish a new add-on in scoping

    • Manage the lifecycle of your add-on solution

    目标人群

    • Developer
    • Development Consultant

    C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)

    课程内容

    • Introduction to SAP Cloud for Customer Integration

    • Explaining Cloud Integration

    • Integrating SAP Cloud for Customer with SAP S/4HANA

    • Integrating SAP Cloud for Customer with SAP ERP

    • Integrating Analytics with SAP Cloud for Customer

    • Integrating SAP Cloud for Customer with SAP Marketing Cloud

    • Integrating SAP Cloud for Customer with SAP CRM

    • Describing Integration Technology

    • SAP Cloud for Customer Configuration and APIs

    • Configuring SAP Cloud for Customer

    • Describing SAP Cloud for Customer APIs

    • Describing open APIs with oData Services

    • Cloud Integration Connectivity

    • Describing Technical Connectivity

    • Explaining SAP Web Dispatcher

    • Explaining SAP Cloud Connector

    • Describing Integration Security

    • Describing Authentication

    • Using Certificates

    • Preparing the Landscape Before Training

    • SAP ERP and SAP S/4HANA Configuration

    • Describing SAP ERP Configuration

    • Describing SAP S/4HANA Configuration

    • SAP Cloud Platform Integration Configuration

    • Describing SAP Cloud Platform Integration

    • Describing SAP Cloud Platform Integration Configuration

    • Performing SAP Cloud Platform Integration Value Mapping

    • Data Replication

    • Describing Connectivity Test

    • Describing Account and Product Replication

    • Describing Data Filtering

    • Describing Delta Mechanism for Transactional Data

    • Monitoring

    • Monitoring in Different Systems

    • Reviewing Error Messages

    • Extending Integration Scenarios

    • Describing SAP Cloud for Customer Extensibility

    • SAP CRM Integration with SAP Cloud for Customer

    • Configuring SAP Cloud for Customer for Integration with SAP CRM

    • Configuring SAP CRM for Integration with SAP Cloud for Customer

    • Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM

    • Cloud Integration with SAP Process Integration

    • Describing Cloud Integration with SAP Process Integration

    • Describing Deployment Options and Landscape

    • Preparing SAP Process Integration for Integration with SAP Cloud for Customer

    • Configuring SAP Process Integration Scenarios

    • Maintaining Communication Channels

    • Adjusting Routing Conditions

    • Maintaining Value Mapping

    • Transactional Data Integration

    • Describing Transactional Data Integration Options

    • Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data

    • Configuring SAP S/4HANA for Pricing and Other Transaction Integrations

    • Maintaining SAP Cloud Platform Integration Configuration

    • Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios

    • Summary

    • Summary

    课程介绍

    • This course will prepare you to:

    • Configure SAP Cloud for Customer for integration with SAP S/4HANA

    • Configure SAP S/4HANA for integration with SAP Cloud for Customer

    • Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA

    • Describe SAP Cloud for Customer configuration options when integrating with SAP CRM

    • Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer

    • Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer

    • Execute common integration scenarios

    • Determine the connectivity strategy for your cloud project

    • Extend standard integration scenarios

    目标人群

    • Application Consultant
    • Business Process Owner / Team Lead / Power User
    • Technology Consultant

    HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud

    课程内容

    Module 1: Introduction

    • Features of the Integration
    • Business scenarios
    • Intro to SAP Suite and SAP Service Cloud
    • Intro to SAP Commerce and Data Hub

    Module 2: Integration

    • Integration Overview
    • Pre-requisites
    • Steps to integrate

    Module 3: Business Demos

    • Call support Demo
    • E-store help Demo

    Module 4: Conclusion

    • Summary
    • Appendix

    课程介绍

    This course will prepare you to:

    • Understand the integration SAP Commerce with SAP Service Cloud
    • Get technical overview of the sample integration use cases

    目标人群

    • Solution Architects
    • Functional leads
    • Business consultants
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  • 原文地址:https://www.cnblogs.com/sap-jerry/p/14588501.html
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