SAP Cloud for Customer 标准培训课程

经常有朋友在我的SAP技术交流群或者我的公众号汪子熙给我留言，询问一个ABAP开发人员如果想学习SAP Cloud for Customer，应该从哪些方面入手。

这里把SAP官方的和SAP Cloud for Customer相关的培训课程全部罗列如下，供大家参考。每门课程涉及到的知识，实际上在https://help.sap.com 上都能够查看，并且能以PDF的方式下载到本地。

网站：https://training.sap.com/

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目录

• C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)
• C4H410 - SAP Sales Cloud (Previously known as C4C12)
• C4H510 - SAP Service Cloud (Previously known as C4C14 )
• C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)
• C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)
• HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
  • 课程内容
    • Module 1: Introduction
    • Module 2: Integration
    • Module 3: Business Demos
    • Module 4: Conclusion
  • 课程介绍
  • 目标人群

C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)

课程内容

• Introduction to SAP Cloud for Customer

• Articulating the Functional Capabilities of SAP Cloud for Customer

• Starting the Project

• Preparing for the Implementation Project

• Describing Fine Tuning

• Describing Q-Gates

• Account and Contact Management

• Understanding the Basic Functions of Account and Contact Management

• Products and Price Lists

• Understanding Products and Price List Concepts in SAP Sales Cloud

• Organizational Structure

• Explaining the Role of an Organizational Structure in the Solution

• Territory Management

• Defining Complex Territory Hierarchy Structures

• User and Role Management

• Maintaining Employees and Explain What a Business User Is

• Data Migration

• Guiding Your Customer on Which Data Should Be Migrated

• Integration

• Describing Integration Scenarios with CRM and ECC

• Describing Integration with FSM

• Describing Integration with Microsoft Outlook

• Describing the Benefits of Integration with Social Media

• Notifications, Workflow, and Approvals

• Setting Up an Approval Process for Opportunities

• Personalization and Extensibility

• Describing How to Use Personalization and Adaptation

• Analytics Framework

• Exploring the Standard Reports and Create or Modify Views for Those Reports

• Mobile

• Describing the Different Mobile Access Options

• Solution Walkthrough

• Preparing an SAP Cloud for Customer Environment for Solution Walkthrough

• Preparing for Go-Live

• Describing the Necessary Go-Live Activities

课程介绍

• This course will prepare you to:

• Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business

• Create an organization structure enabling customers to use the solution to meet the needs of the business

• Migrate data into the application and troubleshoot migration issues

• Translate customer business needs to best practice business scenarios in SAP Cloud for Customer

• Set up and configure the solution to manage business processes including sales, marketing, service and social

• Describe the integration scenarios available with SAP Cloud for Customer

• Adapt and extend the solution to meet customer-specific needs

• Learn about the mobile features of SAP Cloud for Customer

• Demonstrate the reporting capabilities of the system

目标人群

• Business Process Architect
• Program / Project Manager
• System Administrator

C4H410 - SAP Sales Cloud (Previously known as C4C12)

课程内容

• Introduction to SAP Sales Cloud

• Articulating the Functional Capabilities of SAP Sales Cloud

• Lead Management

• Articulating the Functional Capabilities of Lead Management

• Opportunity Management

• Articulating the Functional Capabilities of Opportunity Management

• Quotation Management

• Articulating the Functional Capabilities of Quotation Management

• Order Management

• Articulating the Functional Capabilities of Order Management

• Activity Management

• Articulating the Functional Capabilities of Activity Management

• Visit Planning and Execution

• Articulating the Functional Capabilities of Visit Management

• Partner Channel Management

• Articulating the Functional Capabilities of Partner Channel Management

• Sales Planning and Forecasting

• Articulating the Functional Capabilities of Sales Planning and Forecasting

• Pricing

• Obtaining an Overview of the Pricing Topic in SAP Sales Cloud

• Account 360 and Sales Intelligence

• Articulating the Functional Capabilities of Account 360 and Sales Intelligence

课程介绍

• This course will prepare you to:

• Run an SAP Sales Cloud implementation project using SAP best practices

• Translate customer business needs to best practice business scenarios in SAP Sales Cloud

• Set up and configure the sales solution to manage business processes

• Configure Lead Management to nurture Leads and convert them to Opportunities

• Define Sales Methodology process to streamline Opportunity process

• Configure Sales Quote and Order management functionalities with replications to connected SAP backend system

• Configure functionalities which enables sales personal to plan and record customer visits and activities

• Understand key features and functions of pricing in SAP Sales Cloud

• Understand Partner Channel Management for collaborative selling

• Configure Sales Target Planning to carry out top down sales planning

• Describe the integration scenarios available with SAP Sales Cloud

目标人群

• Business Analyst
• Business Process Architect
• Business Process Owner / Team Lead / Power User
• Enterprise Architect
• Industry Specialist
• Program / Project Manager
• Solution Architect
• System Administrator
• Trainer
• User

C4H510 - SAP Service Cloud (Previously known as C4C14 )

课程内容

• Introduction to SAP Service Cloud

• Describing the Functional Capabilities of SAP Service Cloud

• Communication Channels

• Explaining the Different Communication Channels that are Supported in SAP Service Cloud

• Service Levels, Categories and Work Distribution

• Explaining Service Levels, Categories and Work Distributions

• Knowledge Base

• Understanding Knowledge Base Functionality in Service Tickets

• Registered Products and Installed Base

• Explaining Registered Products and Installed Bases

• Warranty Management

• Explaining Warranty Management in Tickets

• Maintenance Plans

• Explaining Maintenance Plans in Tickets

• Time Recording

• Explaining the Role of Time Recording in Tickets

• Contracts

• Understanding Service Contracts in SAP Service Cloud

• Templates and Reporting

• Explaining Response Templates and Their Determination in Tickets

• Case Management

• Understanding Case Management in SAP Service Cloud

• SAP Enterprise Resource Planning (ERP) Integration

• Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP

• SAP Service Cloud – SAP Commerce Cloud

• Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud

课程介绍

• This course will prepare you to:

• This course will prepare you to:

• Tanslate customer business needs to best practice business scenarios in SAP Service Cloud

• set up and configure the solution to manage SAP Service Cloud business processes

• Describe the integration scenarios available with SAP Service Cloud

• Demonstrate SAP Service Cloud reporting capabilities

• Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud

• Explain the different communication channels that are supported in SAP Service Cloud

• Explain and set up Service Levels, Categories and Work Distributions

• Understand knowledge base functionality in Service Tickets

• Explain and set up Registered Products and Installed Bases

• Explain and set up Warranty Management and maintenance plan in Tickets

• Explain and maintain the role of Resource Scheduler & Time Recording in Tickets

• Understand Service Contracts in SAP Service Cloud

• Configure and Explain Visit planning in tickets

• Explain Response templates and its determination in Tickets

• Explain SAP Cloud for Customer Work Ticket integration with ERP

目标人群

• Application Consultant
• Business Analyst
• Business Process Architect
• Business Process Owner / Team Lead / Power User
• Enterprise Architect
• Industry Specialist
• Program / Project Manager
• Solution Architect
• System Administrator
• Trainer
• User

C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)

课程内容

• SAP Cloud Applications Studio: An Overview

• Describing SAP Cloud Applications Studio

• Explaining the System Environment

• Explaining the System Architecture

• Getting Started with SAP Cloud Applications Studio

• Introduction to Scripting Languages

• Introduction to Scripting Language for Business Object Definitions

• Introduction to Scripting Language for Business Logic Implementations

• Introduction to UI Designer

• Explaining UI Designer

• Extensibility

• Creating Extension Fields

• UI Designer – Embedded Component

• Creating Embedded Component

• Business Configuration

• Explaining Business Configuration Basics and Architecture

• Creatinga Business Configuration Set and View

• Service Integration

• Creating Service Integration

• Configuring Data Workbench

• Describing Web Service – Provisioning

• Describing Web Service – Consumption

• Debugging

• Debugging

• Analytics

• Describing a Data Source

• Notifications

• Enabling Notification Rules

• Mass Data Run

• Creating a Mass Data Run

• Approval Process

• Describing the Approval Process

• Translation

• Translating a Business Object

• Mashups

• Describing Mashups

• Lifecycle Management

• Describing Lifecycle Management

• Wrap Up

• Wrapping Up the Course

课程介绍

• This course will prepare you to:

• Generate new business objects

• Create user interfaces for new business objects

• Build fine-tuning activities related to the new business objects

• Create extension fields on existing business objects

• Adapt existing user interface to include extension fields

• Integrate data via a web service and XML

• Debug elements of your custom solution

• Build a data source for a new business object and enhance a standard data source

• Establish approval task(s) and enable notification rule(s) based on a new business object

• Develop mashups

• Create Reuse libraries

• Create Process extension scenarios

• Publish a new add-on in scoping

• Manage the lifecycle of your add-on solution

目标人群

• Developer
• Development Consultant

C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)

课程内容

• Introduction to SAP Cloud for Customer Integration

• Explaining Cloud Integration

• Integrating SAP Cloud for Customer with SAP S/4HANA

• Integrating SAP Cloud for Customer with SAP ERP

• Integrating Analytics with SAP Cloud for Customer

• Integrating SAP Cloud for Customer with SAP Marketing Cloud

• Integrating SAP Cloud for Customer with SAP CRM

• Describing Integration Technology

• SAP Cloud for Customer Configuration and APIs

• Configuring SAP Cloud for Customer

• Describing SAP Cloud for Customer APIs

• Describing open APIs with oData Services

• Cloud Integration Connectivity

• Describing Technical Connectivity

• Explaining SAP Web Dispatcher

• Explaining SAP Cloud Connector

• Describing Integration Security

• Describing Authentication

• Using Certificates

• Preparing the Landscape Before Training

• SAP ERP and SAP S/4HANA Configuration

• Describing SAP ERP Configuration

• Describing SAP S/4HANA Configuration

• SAP Cloud Platform Integration Configuration

• Describing SAP Cloud Platform Integration

• Describing SAP Cloud Platform Integration Configuration

• Performing SAP Cloud Platform Integration Value Mapping

• Data Replication

• Describing Connectivity Test

• Describing Account and Product Replication

• Describing Data Filtering

• Describing Delta Mechanism for Transactional Data

• Monitoring

• Monitoring in Different Systems

• Reviewing Error Messages

• Extending Integration Scenarios

• Describing SAP Cloud for Customer Extensibility

• SAP CRM Integration with SAP Cloud for Customer

• Configuring SAP Cloud for Customer for Integration with SAP CRM

• Configuring SAP CRM for Integration with SAP Cloud for Customer

• Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM

• Cloud Integration with SAP Process Integration

• Describing Cloud Integration with SAP Process Integration

• Describing Deployment Options and Landscape

• Preparing SAP Process Integration for Integration with SAP Cloud for Customer

• Configuring SAP Process Integration Scenarios

• Maintaining Communication Channels

• Adjusting Routing Conditions

• Maintaining Value Mapping

• Transactional Data Integration

• Describing Transactional Data Integration Options

• Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data

• Configuring SAP S/4HANA for Pricing and Other Transaction Integrations

• Maintaining SAP Cloud Platform Integration Configuration

• Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios

• Summary

• Summary

课程介绍

• This course will prepare you to:

• Configure SAP Cloud for Customer for integration with SAP S/4HANA

• Configure SAP S/4HANA for integration with SAP Cloud for Customer

• Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA

• Describe SAP Cloud for Customer configuration options when integrating with SAP CRM

• Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer

• Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer

• Execute common integration scenarios

• Determine the connectivity strategy for your cloud project

• Extend standard integration scenarios

目标人群

• Application Consultant
• Business Process Owner / Team Lead / Power User
• Technology Consultant

HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud

课程内容

Module 1: Introduction

• Features of the Integration
• Business scenarios
• Intro to SAP Suite and SAP Service Cloud
• Intro to SAP Commerce and Data Hub

Module 2: Integration

• Integration Overview
• Pre-requisites
• Steps to integrate

Module 3: Business Demos

• Call support Demo
• E-store help Demo

Module 4: Conclusion

• Summary
• Appendix

课程介绍

This course will prepare you to:

• Understand the integration SAP Commerce with SAP Service Cloud
• Get technical overview of the sample integration use cases

目标人群

• Solution Architects
• Functional leads
• Business consultants