微软亚太区全球技术支持中心（APGC CSS）是微软为个人用户、开发者、IT 专业人员到合作伙伴和企业级合作伙伴提供全方位、多元化的服务和技术支持的部门。一个优秀的SQL Server技术支持工程师应该具备如下基本素质：技术精尖、耐心细致、善于交流、并善于释放压力、善于应对客户提出的紧危情况、不断充电以保持技术不断更新、具备有效的客户沟通能力和应变能力，并且能够借助各种资源，在工作中追求精益求精。我们真诚地欢迎对微软SQL Server及相关技术感兴趣并拥有创新精神的您加入我们，成为微软的一员！
城市：上海
1. Position Requirements
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Requirements |
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Technical |
Must to have |
BS in Computer Science or equivalent experience |
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In depth knowledge of RDBMS, such as SQL Server, or Oracle, or DB2 |
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In depth knowledge of computer science, such as Operating System, Network, Data Structure, Algorithm or Developer experience: .net server, SDK, C++/C# coding, DDK, WinCE Embedded system, Visual Studio, ASP.Net, IIS, Com+, etc. |
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Better to have |
3+ years of experience on Database deployments, maintenance, programming. |
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Experience in other Microsoft technologies – such as Platform- servers/OS; Active Directory; network, etc |
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Quick learning and troubleshooting skills |
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Non-technical |
Must to have |
Good communication skill and good service skill are expected |
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Excellent written and verbal English skill |
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Hard working and great passion on new computer technology |
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2. Main Responsibilities: Customer Issue Resolution & Responsiveness - Drive the communication to ensure the customer is confident with our resolution - Resolve critical issues of Microsoft SQL Server - Represent Microsoft and achieve high customer satisfaction.
Effective Communication & Collaboration - Identify the right resource to collaborate with for tough & political hot problem. - Collaborate with cross-group peers both proactively and reactively. - Share knowledge proactively
Training & Readiness - Identify current knowledge deficiencies/training needs, as well as potential future needs. - Make effective technical presentations, both internal and external. - Continuously make self-development on tech-skills
Operational Precision - Use appropriate documentation and utilization (labor tracking) methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed. - Participate in ad-hoc projects per management request or business need.
我们致力于帮助任何企业和个人发挥最大的潜力，我们服务全球，为客户和合作伙伴提供世界一流的优质服务，赢得他们对微软的信心、信任和忠诚。我们真诚地欢迎您与我们联系，用激情和活力，共同携手谱写明天的辉煌！
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